The Kern County Long term Care Ombudsman is committed to protecting and serving residents in long term care facilities. We have been closely monitoring the National, State and local public health advisories. At this time, there are NO confirmed cases in a Kern County long-term care facility. 

To minimize and prevent the spread of Coronavirus to facility residents restrictions have been placed on visitors to long-term care facilities. The COVID-19 emergency prohibits in-person visits to long-term care facilities. We encourage all visitors to use telephones and other electronic tools to reach out and check on the well-being of residents.

Until further notice, Ombudsman services to the public will ONLY be via telephone.

If you have a complaint, requesting a medical power of attorney be witnessed in a Skilled Nursing Facility or need to reach a Long-Term Care Ombudsman you may reach us at (661) 323-7884, or you may call our 24- hour State Crisis Line 1(800) 231-4024. 

As mandated by the Older Americans Act, the mission of the Long-Term Care Ombudsman program is to seek resolution of problems and advocate for the rights of residents of long-term care facilities with the goal of enhancing the quality of life and care of residents.

Long-term care facilities include: skilled nursing facilities (SNF), often referred to as convalescent hospitals, and licensed residential care facilities for the elderly (RCFE) and assisted living facilities (ALF), commonly called board and care homes.