Mandated Reporting & Discharge Notice Guidelines

Who are Mandated Reporters?

Any person who has assumed full or intermittent responsibility for care or custody of an elder or dependent adult, whether or not that person receives compensation, including administrators, supervisors, and any licensed staff of a public or private facility that provides care or services for elder or dependent adults, or any elder or dependent adult care custodian, health practitioner, or employee of a county adult protective services agency or a local law enforcement agency is a mandated reporter.

AB 40 requires that any mandated reporter -including employees, supervisors or administrators of long term care facilities report suspected abuse or neglect by phone and follow up with a completed written report.

What is reported?

Mandated reporters MUST report any abuse of which they have knowledge of, suspect, or have reason to believe is occurring. This includes physical abuse, abandonment, isolation, financial abuse, or neglect (includes self-neglect) of which they have knowledge of. For specific definitions of what constitutes abuse, please see the AB 40 flowchart here.

There are many types of abuse. Some of the more common types, with examples, are listed below.

Types of Abuse

  • Physical: e.g. Hitting, kicking, striking, pinching, slapping, shaking, pushing, grabbing, handling in a rough manner, or injuring someone in another way. it also includes prolonged, excessive, inappropriate, or unauthorized use of physical restraints or drugs used to control a residents behavior.
  • Verbal Abuse: e.g. Name calling, yelling, swearing, frightening, belittling, intimidating, or threatening someone.
  • Sexual Abuse: e.g. Unwanted sexual contact, sexual harassment and sexual assault.
  • Emotional Abuse: e.g. Belittling, causing fear or shame, threatening to punish residents for their behavior, threat of eviction, or encouraging a resident to pay for favors or attention.
  • Isolation: e.g. Preventing the individual from receiving mail, telephone calls, visitors
  • Financial: e.g. Theft of property or money, and misappropriation of funds.
  • Neglect: e.g. Being ignored or treated with indifference, not receiving basic medical or personal care (such as, not receiving assistance with personal hygiene, adequate food, liquids, shelter, and clothing), not receiving protection from safety hazards.
  • Self-neglect: e.g. Refusal to eat, drink, or take prescribed medication. (If resident is discharging against medical advice (AMA) report SOC-341 to Adult Protective Services)
  • Mental suffering: e.g. Verbal assaults, threats (including threats of eviction), causing fear.

SOC-341 Form:

The SOC 341 form, as adopted by the California Department of Social Services (CDSS), is required under Welfare and Institutions Code (WIC) Sections 15630 and 15658(a)(1). This form documents the information given by the reporting party on the suspected incident of abuse or neglect of an elder or dependent adult. This form must be completed in its entirety and signed by the mandated reporter.

You can obtain the most recent SOC-341 form along with the instructions for completing the form here.

Note: If you are a “financial institution” reporting suspected financial abuse, you can obtain the most recent SOC-342 form here.

Mandated Reporting Training

Facility staff can access a FREE 90 min. online training on the Mandated Reporting of Elder and Dependent Adult Abuse in California.  Please use the link here to access the training:

Where to Report & Timelines

Mandated Reporters reporting abuse or neglect in long term care facilities must report to required agencies (Long-Term Care Ombudsman Program, Licensing and Law Enforcement), provided below are the phone numbers and fax numbers for mandated reporting in Kern County. For specific timelines and where to send your report, please see the AB 40 flowchart here.

Please note that these numbers are being provided as reference only, may be subject to change, and that it is the responsibility of the mandated reporter to verify all numbers of the agencies reporting to.

Kern County Long Term Care Ombudsman Program
Phone: (661) 323-7884
Fax: (661) 716-1060   Note: Report may be emailed at

California Department of Public Health (For Skilled Nursing)
Phone: (661) 336-0543
Fax: (661) 336-0529   Note: File a complaint online here.

Community Care Licensing Division (For Assisted Living)
Complaint Hotline: 1-844-LET-US-NO (1-844-538-8766)
Note: Report may be emailed:

Kern County Sheriff’s Dept. (Non-Emergency Report ONLY within County jurisdiction)
Phone: (661) 391-7500
Fax: (661) 391-7565

Bakersfield Police Dept. (Non-Emergency Report ONLY within City jurisdiction)
Phone: (661) 327-7111
Fax: (661) 328-1279

City of Arvin Police Dept. (Non-Emergency Report ONLY within City jurisdiction)
Telephone (661) 854-5583
Fax: (661) 854-0421

City of Delano Police Dept. (Non-Emergency Report ONLY within City jurisdiction)
Phone: (661) 721-3377
Fax: (661) 725-0631

City of Shafter Police Dept. (Non-Emergency Report ONLY within City jurisdiction)
Phone: (661) 746-8500
Fax: (661) 746-6211

City of Wasco (Non-Emergency Report ONLY within City jurisdiction)
Phone: (661) 758-7266 (After 5pm, please call (661) 861-3110)
Fax: (661) 391-7565

City of Tehachapi (Non-Emergency Report ONLY within City jurisdiction)
Phone: (661) 822-2222
Fax: (661) 822-2263

City of Ridgecrest (Non-Emergency Report ONLY within City jurisdiction)
Phone: (760) 499-5000
Fax: (760) 499.1501

Adult Protective Services

Any resident discharging from a licensed care facility or hospital “Against Medical Advice” (AMA) can be reported to Adult Protective Services at (661) 868-1006. An SOC-341 report can also be faxed to Adult Protective Services at (661) 868-0923.

Failure to Report by Mandated Reporters

Failure to report by mandated reporters any suspected incidents of physical abuse (including sexual abuse), abandonment, isolation, financial abuse, abduction, or neglect (including self-neglect) of an elder or a dependent adult is a misdemeanor, punishable by not more than six months in the county jail, or by a fine of not more than $1,000, or by both imprisonment and fine. Any mandated reporter who willfully fails to report abuse of an elder or a dependent adult, where the abuse results in death or great bodily injury, may be punished by up to one year in the county jail, or by a fine of up to $5,000, or by both imprisonment and fine (WIC section 15630(h)).

Officers or employees of financial institutions are mandated reporters of financial abuse (effective January 1, 2007). These mandated reporters who fail to report financial abuse of an elder or dependent adult are subject to a civil penalty not exceeding $5,000. These civil penalties shall be paid by the financial institution, which is the employer of the mandated reporter, to the party bringing the action.

Discharge Notice Guidelines for Facility

Before transferring or discharging a resident, skilled nursing facilities must provide written notice to the resident and the resident’s representative in a language and manner they understand. 42 C.F.R. §483.15(c)(3)(i). Facilities must also send a copy of the notice to the long-term care ombudsman program. Click on the link below for facility guidance on sending required transfer/discharge notices to the Kern County Long-Term Care Ombudsman Program. To verify that your transfer/discharge notice meets the requirements outlined in the law, please seek the assistance of your skilled nursing facility administrator or legal counsel.

Discharge Notice Guidelines