If you have a:
- Request for LTC Ombudsman to attend a care plan
- Request for Advanced Health Care Directive be witnessed in a Skilled Nursing Facility
Information for Residents & Families
What Residents & Families Need to Know: Fact Sheets
Advanced Health Care Directives
Please note that the Spanish directive has been provided simply for translation purposes and will not be accepted by medical staff. Ombudsman cannot witness the signing of a directive completed in Spanish. ALL directives have to be completed in English.
Should I sign an Arbitration Agreement? Fact Sheet Arbitration Agreements
To file a complaint against a nursing home contact the California Department of Public Health please call (661) 336-0543 or please click How To File a Nursing Home Complaint
To file a complaint against a Nursing Home Administrator (NHAs) please call (916) 552-8780 or email: NHAP@cdph.ca.gov
To file a complaint against a Certified Nurse Assistant (CNA) please call (916) 492-8232 or email: firstname.lastname@example.org
To access public information regarding complaints, citations, or deficiencies issued to a skilled nursing facility by the California Department of Public Health, please click here.
Residential Care Facilities for the Elderly (Assisted Living)
To file a complaint or access specific public information regarding placement options or citations issued by the California Department of Social Services, please click here.
You may also contact the California Department of Social Services (licensing) for general inquiries or to make a complaint by phone at: 1-844-538-8766
Aging and Adult Services (Independent Living)
To file a complaint on behalf of a resident living in an unlicensed facility or a private home, or to access a list of room and board facilities, you can reach AAA at (661) 868-1000. Other services provided by Aging and Adult Services include In Home Supportive Services and referrals for Conservatorship filings. Additional services can be referenced in the program brochures attached below.
For more information on conservatorship, including how to make a referral, please click here.
Office of the Kern County District Attorney (Civil Enforcement)
To file a Consumer Complaint on behalf of a resident in a licensed care facility who has experienced unfair or unlawful business practices, you can contact the DA by phone at (661) 868-2340. You may also file a complaint in writing by clicking here.
Greater Bakersfield Legal Assistance, Inc.
Greater Bakersfield Legal Assistance provides legal services to senior citizens on a number of legal matters. These include assistance with the revocation of powers of attorney, protection orders, and numerous other legal matters. Contact their office for assistance at (661) 325-5943.
Kern Health Consumer Center
As a program of Greater Bakersfield Legal Assistance, Inc., the Kern Health Consumer Center is committed to addressing the health access problems of California consumers. The center provides free local assistance for problems with Medi-Cal, Medicare, Covered California, and private insurance plans. Call a Health Advocate at (661) 321-3982.
Appeal for Medicare Therapy Discharge
To appeal a discharge from therapy with Medicare, you can call Livanta at 1-877-588-1123, or you may reach them here.
California Advocates for Nursing Home Reform
Provides long-term care justice and advocacy, compares nursing and residential care homes in California, and includes information on regulations and attorney referrals. Feel free to contact them at 1(800)474-1116.
For further assistance and fact sheets on numerous topics relating to long-term care, please visit CANHR’s website.
Quick Reference Website List
The National Consumer Voice for Quality Long Term Care (formerly NCCNHR)
Primary source of information and tools for consumers, families, caregivers and advocates to help ensure quality care.
Independent Living Center of Kern County
ILCKC provides Assistive Technology, Counseling and More. Contact them at (661) 325-1063.
Valley Caregiver Resource Center
Information regarding respite services and emotional support for the caregiver. Contact them at (661) 821-1626.
Alzheimer’s Disease Association of Kern County
Provides adult day services and support groups, along with a variety of other services. Contact them at 661-665-8871.
Alzheimer’s Association (California Southland)
FREE educational programs, support services and care consultations in Kern County while also supporting critical research towards a cure. 24/7 helpline at 1(800) 272-3900.