Ombudsman Services

If you have a:

  • Complaint
  • Request for LTC Ombudsman to attend a care plan
  • Request for Advanced Health Care Directive be witnessed in a Skilled Nursing Facility

Or, need to reach a Long-Term Care Ombudsman you may reach us at (661) 323-7884, or you may call our 24-hour State Crisis Line 1 (800) 231-4024.

Information for Residents & Families

Visitation Rights in California Long Term Care Facilities During the COVID-19

What Residents & Families Need to Know: Fact Sheets

Advanced Health Care Directives

AHCD – English

AHCD Instructions

AHCD – Spanish

Please note that the Spanish directive has been provided simply for translation purposes and will not be accepted by medical staff. Ombudsman cannot witness the signing of a directive completed in Spanish. ALL directives have to be completed in English.

Nursing Home

How to Choose a Nursing Home Fact Sheet

Transfer/Discharge Rights Fact Sheet

Resident’s Rights Fact Sheet

Nursing Home Evaluation Checklist

Should I sign an Arbitration Agreement? Fact Sheet Arbitration Agreements

To file a complaint against a nursing home contact the California Department of Public Health please call (661) 336-0543 or please click How To File a Nursing Home Complaint

To file a complaint against a Nursing Home Administrator (NHAs) please call (916) 552-8780 or email:

To file a complaint against a Certified Nurse Assistant (CNA)  please call (916) 492-8232 or email:

To access public information regarding complaints, citations, or deficiencies issued to a skilled nursing facility by the California Department of Public Health, please click here.

Residential Care Facilities for the Elderly (Assisted Living)

Overview of Assisted Living/Residential Care Facilities for the Elderly

RCFE Eviction Protections Fact Sheet

RCFE Evaluation Checklist Fact Sheet

Outline of Resident Rights in RCFE’s

To file a complaint or access specific public information regarding placement options or citations issued by the California Department of Social Services, please click here.

You may also contact the California Department of Social Services (licensing) for general inquiries or to make a complaint by phone at: 1-844-538-8766

Aging and Adult Services (Independent Living)

To file a complaint on behalf of a resident living in an unlicensed facility or a private home, or to access a list of room and board facilities, you can reach AAA at (661) 868-1000. Other services provided by Aging and Adult Services include In Home Supportive Services and referrals for Conservatorship filings. Additional services can be referenced in the program brochures attached below.

APS Brochure English

APS Brochure Spanish

Probate Conservatorship

For more information on conservatorship, including how to make a referral, please click here.

Office of the Kern County District Attorney (Civil Enforcement)

To file a Consumer Complaint on behalf of a resident in a licensed care facility who has experienced unfair or unlawful business practices, you can contact the DA by phone at (661) 868-2340. You may also file a complaint in writing by clicking here.

Greater Bakersfield Legal Assistance, Inc.

Greater Bakersfield Legal Assistance provides legal services to senior citizens on a number of legal matters. These include assistance with the revocation of powers of attorney, protection orders, and numerous other legal matters. Contact their office for assistance at (661) 325-5943.

Kern Health Consumer Center

As a program of Greater Bakersfield Legal Assistance, Inc., the Kern Health Consumer Center is committed to addressing the health access problems of California consumers. The center provides free local assistance for problems with Medi-Cal, Medicare, Covered California, and private insurance plans. Call a Health Advocate at (661) 321-3982.

Appeal for Medicare Therapy Discharge

To appeal a discharge from therapy with Medicare, you can call Livanta at 1-877-588-1123, or you may reach them here.

California Advocates for Nursing Home Reform

Provides long-term care justice and advocacy, compares nursing and residential care homes in California, and includes information on regulations and attorney referrals. Feel free to contact them at 1(800)474-1116.

For further assistance and fact sheets on numerous topics relating to long-term care, please visit CANHR’s website.

Quick Reference Website List

The National Consumer Voice for Quality Long Term Care (formerly NCCNHR)
Primary source of information and tools for consumers, families, caregivers and advocates to help ensure quality care.

Independent Living Center of Kern County
ILCKC provides Assistive Technology, Counseling and More. Contact them at (661) 325-1063.

Valley Caregiver Resource Center
Information regarding respite services and emotional support for the caregiver. Contact them at (661) 821-1626.

Alzheimer’s Disease Association of Kern County
Provides adult day services and support groups, along with a variety of other services. Contact them at 661-665-8871.

Alzheimer’s  Association (California Southland)
FREE educational programs, support services and care consultations in Kern County while also supporting critical research towards a cure. 24/7 helpline at 1(800) 272-3900.